Privacy policy

MMM MOBILE MAINTENANCE MECHANICS
A trade name of RADIAMOND LLC
PRIVACY POLICY

How we collect, use, and protect your information
when you use the MMM mobile vehicle service platform.
Effective Date / Last Updated: May 18, 2026
Version 1.0
 
PRIVACY POLICY

This Privacy Policy describes how RADIAMOND LLC, a Texas limited liability company doing business as MMM Mobile Maintenance Mechanics (also operating under the trade names “MMM,” “M M M,” “M M M Mobile Maintenance Mechanics,” and “Mobile Maintenance Mechanics”) (collectively, “MMM,” “we,” “us,” or “our”), collects, uses, shares, and protects information about you when you use our mobile applications, our website at www.mobilemmechanics.com, and related services (collectively, the “Platform”).
This Privacy Policy applies to both customers who request and receive vehicle services through the Platform and technicians who provide those services as independent contractors. Where the information practices differ between customers and technicians, this Policy notes the difference.
By using the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree, please do not use the Platform.
1. Scope and Updates
1.1 What this Policy Covers. This Privacy Policy covers personal information we collect through the Platform. It does not cover the practices of independent third parties whose services you may access through links or integrations, and it does not cover information you share directly with a technician outside the Platform.
1.2 Changes to this Policy. We may update this Privacy Policy from time to time. When we make material changes, we will update the “Last Updated” date at the top of this Policy and, where appropriate, provide notice through the Platform, by email, or by other reasonable means. Your continued use of the Platform after a change becomes effective constitutes acceptance of the updated Policy.
2. Information We Collect
We collect information in the following ways:
2.1 Information You Provide Directly
When you create an account, request or perform a Service, or otherwise interact with the Platform, we collect:
From Customers:
• Account and identity information — name, email address, telephone number, password (stored in hashed form), and profile photo if you choose to upload one.
• Vehicle information — make, model, year, VIN (where provided), license plate (where provided), mileage, modifications, and the issues or symptoms you describe.
• Service location information — the address or coordinates where you would like the Service performed.
• Service history and records — details of past Services performed through the Platform, including inspection results and any service records you choose to upload.
• Communications — messages you send through the Platform’s chat, support requests, reviews, and feedback.
• Payment information — we use third-party payment processors (primarily Stripe for in-app payments, and Square for certain non-app transactions) to handle card payments. Your full card number and CVV are entered into our payment processor’s secure system, not stored by MMM. We receive a token or limited card identifier (such as the last four digits and card brand) and transaction information.
From Technicians:
• Account and identity information — name, email address, telephone number, mailing address, date of birth, password (stored in hashed form), and profile photo.
• Qualifications and credentials — trade certifications, licenses, training, and related verification information.
• Driver and vehicle information — driver’s license, vehicle information, and proof of insurance.
• Background and screening information — information collected as part of MMM’s vetting process. MMM currently performs vetting manually; if MMM later engages a third-party consumer reporting agency, MMM will provide any disclosures and obtain any authorizations required by the federal Fair Credit Reporting Act and applicable state law before screening is performed.
• Tax and payout information — information needed to issue payouts and tax forms, including IRS Form W-9 information.
• Service activity — Jobs accepted and performed, inspection notes and photographs, completion timestamps, customer communications, and reviews received.
2.2 Information Collected Automatically
When you use the Platform, we and our service providers automatically collect:
• Device and technical information — device type, operating system, app version, browser type (for the website), IP address, device identifiers, and session and authentication tokens.
• Usage information — pages and screens you view, features you use, actions you take, timestamps, search and selection history, and similar interaction data.
• Crash and diagnostic information — information about errors, performance, and stability of the application.
• Location information — precise GPS location is collected only when you have granted location permissions and are actively using a location-dependent feature (for example, when a customer is having a Service dispatched to a location, or when a technician has enabled Hunt Mode or is en route to a Job). General location (such as city or zip code) may be derived from IP address. You can control location permissions at any time through your device settings; disabling location may limit certain Platform features.
2.3 Information from Other Sources
We may receive information about you from:
• Other users of the Platform — for example, a review left for or by you, or a technician’s notes on a Job you booked.
• Our service providers — such as payment processors confirming a transaction, identity-verification providers, or analytics providers.
• Public and lawful sources — where applicable for technician vetting or for security and fraud prevention.
3. How We Use Information
We use the information we collect to:
• Operate and improve the Platform — create and maintain accounts, match customers with technicians, generate quotes, route jobs, deliver inspection and service reports, and support core features.
• Process payments — facilitate pre-authorization, capture, refunds, and payouts; investigate disputes; and detect and prevent fraud.
• Communicate with you — send transactional messages about your Services (such as quote, dispatch, and completion updates) by SMS, email, push notification, or phone; respond to support requests; and, where you have consented, send marketing messages about MMM products and offers.
• Maintain trust and safety — verify identities and qualifications, detect and prevent fraud and abuse, enforce our Customer Terms of Service and Technician Agreement, and address safety concerns.
• Analyze and improve — understand how the Platform is used, develop and test new features, and improve performance and reliability.
• Marketing and promotion — with your consent where required, market MMM’s services, including the limited use of vehicle imagery as described in the Customer Terms of Service. We may also create de-identified or aggregated data that cannot reasonably be used to identify you for analytics and promotional purposes.
• Comply with law — satisfy legal, regulatory, tax, and accounting obligations, respond to lawful requests, and protect our rights and the rights of others.
4. How We Share Information
We do not sell personal information for money. We share information only as described below:
4.1 Between Customers and Technicians
To deliver a Service, we share information between the customer and the assigned technician as reasonably necessary for the Job. For example, a technician receives the customer’s name, contact information, service address, vehicle information, and a description of the issue. A customer receives the technician’s name, profile information, and certain status updates.
4.2 Service Providers
We share information with third-party service providers that help us operate the Platform. They are permitted to use the information only as needed to provide services to us. Current categories and key providers include:
• Payment processing — Stripe (primary processor for in-app payments) and Square (used for certain non-app transactions). MMM may engage other reputable payment processors from time to time. Payment processors process card payments, manage payment authorizations, and handle refunds and related transactions. Card data is entered directly into the payment processor’s secure system and is not stored by MMM.
• Authentication providers — Apple (Sign in with Apple) and Google (Sign in with Google), where you choose to sign in to the Platform using one of those services. When you sign in with one of these providers, the provider shares limited account information with us (such as your name and email) to create or access your account.
• Communications — Twilio (SMS and related notifications), Mailgun (email), and our push-notification services (including Apple Push Notification service and Firebase Cloud Messaging) to deliver transactional and (where you have consented) marketing communications.
• Cloud hosting and infrastructure — Digital Ocean, for application hosting, storage, and backend infrastructure.
• Analytics, diagnostics, and crash reporting — Google Analytics and Firebase (including Firebase Crashlytics), to understand how the Platform is used and to monitor application performance, stability, and errors.
• App stores — Apple App Store and Google Play Store, which distribute our mobile applications and handle download, payment, and rating functions on their respective platforms under their own terms and privacy practices.
• Professional advisors — attorneys, accountants, auditors, and insurers, on a need-to-know basis.
This list reflects current providers and may change. We will update this section as our providers change.
4.3 Legal, Safety, and Compliance
We may disclose information when we believe in good faith that disclosure is necessary to: comply with a law, regulation, legal process, or governmental request; enforce our Terms or this Policy; protect the rights, property, or safety of MMM, our users, or others; investigate, prevent, or address suspected fraud, security issues, or unlawful activity; or respond to an emergency.
4.4 Business Transfers
If MMM is involved in a merger, acquisition, financing, reorganization, sale of assets, or bankruptcy, personal information may be transferred as part of that transaction, subject to standard confidentiality protections.
4.5 With Your Consent or at Your Direction
We may share information with third parties when you direct us to or otherwise consent.
5. Marketing and SMS Communications
5.1 Marketing. With your consent (where required by law), we may send you marketing communications about MMM’s services, promotions, and updates by email, SMS, push notification, or phone. You can opt out of marketing communications at any time through the unsubscribe link in marketing emails, your account settings, by replying STOP to a marketing SMS, or by contacting us.
5.2 SMS Program. Our SMS communications are subject to additional terms published on our website. Message frequency varies. Message and data rates may apply. Reply STOP to opt out of marketing SMS at any time; reply HELP for help. Opting out of marketing SMS does not opt you out of transactional SMS necessary to provide a Service you have requested.
5.3 Vehicle Imagery for Marketing. With your consent under the Customer Terms of Service, we may use photographs or video of your vehicle in our marketing materials, excluding identifiable images of people without separate consent and excluding personally identifying information such as license plate numbers. You may request removal of specific vehicle imagery from active marketing at any time by contacting us.
6. Cookies and Similar Technologies
We and our service providers use cookies, mobile device identifiers, software development kits (“SDKs”), and similar technologies to operate the Platform, remember your preferences, secure your account, analyze usage, and (where applicable) deliver and measure marketing. You can control cookies through your browser settings, and you can control mobile identifiers and ad preferences through your device settings.
Some browsers offer a “Do Not Track” signal. There is currently no industry standard for how to respond to such signals, and the Platform does not currently respond to them. We honor the opt-outs described in this Policy and any legally required signals (such as the Global Privacy Control, where applicable).
7. Your Choices
7.1 Account Information. You can review and update most account information through your account settings in the Platform. If you cannot update something yourself, contact us using the information in Section 13.
7.2 Communications. You can opt out of marketing communications as described in Section 5. You cannot opt out of transactional communications necessary to provide a Service you have requested or to maintain your account.
7.3 Location and Device Permissions. You can grant and withdraw location, notification, and other device permissions through your device settings. Withdrawing certain permissions may limit your use of the Platform.
7.4 Account Deletion. You can request deletion of your account by contacting us as described in Section 13, or through any in-app deletion option we make available. After we receive your request and verify your identity, we will delete or de-identify your personal information, except where we are required or permitted by law to retain it (for example, transaction and tax records, fraud-prevention records, or information needed to resolve disputes).
8. State Privacy Rights
Some U.S. states give residents additional rights regarding their personal information. These rights vary by state.
8.1 Texas Residents (Texas Data Privacy and Security Act)
If you are a Texas resident, the Texas Data Privacy and Security Act may give you the right to:
• Confirm whether we process your personal information and access that information;
• Correct inaccuracies in your personal information;
• Delete personal information we have collected from you;
• Obtain a portable copy of personal information you have provided to us, where technically feasible; and
• Opt out of the processing of personal information for purposes of targeted advertising, sale of personal information, or profiling that produces legal or similarly significant effects.
To exercise these rights, contact us using the information in Section 13. If we deny your request, you may appeal by replying to our response. We do not knowingly sell personal information or use it for targeted advertising or profiling that produces legal or similarly significant effects, but we honor opt-out requests as a matter of policy where they apply.
8.2 California Residents (CCPA/CPRA)
If you are a California resident, you have rights under the California Consumer Privacy Act, as amended, including the right to know, the right to access, the right to correct, the right to delete, the right to opt out of “sales” or “sharing” of personal information for cross-context behavioral advertising, and the right to limit the use of sensitive personal information. We do not knowingly sell personal information for money. To exercise these rights, contact us using the information in Section 13.
8.3 Other State Rights
Residents of other states with comprehensive privacy laws (such as Virginia, Colorado, Connecticut, Utah, and others) may have similar rights. We honor applicable rights under the law of your state of residence. Contact us using the information in Section 13 to exercise rights or for more information.
8.4 Verification and Authorized Agents
To protect your information, we will verify your identity before honoring a rights request. You may use an authorized agent to make a request on your behalf, subject to verification of the agent’s authority. We will not discriminate against you for exercising your privacy rights.
9. Data Retention
We retain personal information only as long as we have a legitimate business or legal need to do so. In general:
• Account information is retained for the life of your account and for a reasonable period after deletion to handle disputes, fraud prevention, and legal compliance.
• Service records, invoices, and tax-related records are retained for the period required by applicable tax and accounting laws (generally several years).
• Communications (chat, support tickets) are retained for a reasonable period to support service delivery, dispute resolution, and quality assurance.
• Diagnostic, log, and analytics data are typically retained for a shorter period, after which they are deleted or aggregated/de-identified.
• Location data collected during active use of location-dependent features is retained for the period needed to support the relevant Service and related dispute resolution.
When personal information is no longer needed, we delete it or de-identify it so that it cannot reasonably be associated with you.
10. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Examples include encrypted transmission (HTTPS/TLS), hashed passwords, access controls, secure cloud infrastructure, and reliance on payment processors that maintain industry-standard security and PCI-DSS compliance for card data.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect your information and to respond promptly to any security issues we identify.
11. Children’s Privacy
The Platform is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete it. If you believe a child under 13 has provided personal information to us, please contact us using the information in Section 13.
Technicians on the Platform must be at least 18 years of age, as required by the Technician Agreement. Customers must be at least 18 years of age, as required by the Customer Terms of Service.
12. International Users
The Platform is operated from the United States and is intended for use by individuals located in the United States. If you access the Platform from outside the United States, your information will be transferred to, stored, and processed in the United States, where data-protection laws may differ from those in your country. By using the Platform, you consent to the transfer of your information to the United States.
13. How to Contact Us
If you have questions about this Privacy Policy, want to exercise a privacy right, or have concerns about our information practices, contact us at:

RADIAMOND LLC
d/b/a MMM Mobile Maintenance Mechanics
350 N Saint Paul Street, Suite 2905
Dallas, Texas 75201
Email: support@mobilemmechanics.com
Website: www.mobilemmechanics.com
Last Updated: May 18, 2026  —  Version 1.0